Shipping policy

PulsePod™ Shipping Policy

At PulsePod™, we are committed to delivering your recovery equipment quickly, safely, and transparently. All orders are processed and dispatched with end-to-end tracking.

1. Processing & Order Handling

  • Order Processing Time: All orders are verified, packed, and handed over to our shipping carriers within 1 to 2 business days (Monday through Friday, excluding public holidays).

  • Tracking Activation: Once dispatched, your automated tracking code will be emailed immediately. Please allow 24 hours for carrier system scans to reflect initial movement.

2. Shipping Rates & Delivery Timelines

We offer FREE Express Shipping on all orders within the contiguous United States.

Destination Carrier Average Delivery Timeframe Shipping Cost
Contiguous United States Standard Express (FedEx / UPS / USPS) 3 to 7 Business Days FREE
Alaska, Hawaii & US Territories Regional Express 7 to 12 Business Days Calculated at Checkout
International Orders Global Express Courier 7 to 14 Business Days Calculated at Checkout

Note: Delivery timeframes are estimates based on standard carrier operations and begin from the date of dispatch, not the order placement date.

3. P.O. Boxes & Address Modification

  • Physical Address Required: Due to the size and weight of the PulsePod™ Pro packaging (approx. 30 lbs), we cannot deliver to standard P.O. Boxes or APO/FPO addresses. Please provide a valid physical residential or commercial street address at checkout.

  • Address Changes: If you need to correct or update your shipping address, please contact support@pulsepodrecovery.com within 12 hours of placing your order. Once a package enters dispatch or carrier transit, address re-routing cannot be guaranteed.

4. Order Tracking & Status Updates

Every PulsePod™ shipment includes real-time tracking. You can track your shipment by clicking the tracking link provided in your shipping confirmation email or by logging into your account on our website.

5. Delayed, Lost, or Damaged Packages

  • Unforeseen Carrier Delays: While over 95% of orders arrive within 3 to 7 business days, external factors such as severe weather, holiday volume spikes, or regional carrier delays may occasionally impact transit times. PulsePod Recovery is not liable for minor carrier-induced delays beyond our reasonable control.

  • Damaged Upon Arrival: If your package arrives with severe outer box damage or product defects, please take clear photos/videos and notify us within 48 hours of delivery at support@pulsepodrecovery.com. We will dispatch a replacement tub immediately at no extra charge.

  • Stolen Packages ("Marked as Delivered"): If your tracking status confirms delivery but you cannot locate your package, please check around your premises and consult with neighbors or household members. If still missing, notify our support team within 3 business days. We will assist in filing an official carrier claim and investigation.

6. Contact Logistics Support

For any questions regarding your order status or shipping updates, reach out to our team:

  • Customer Support: support@pulsepodrecovery.com

  • Operating Hours: Monday – Friday (9:00 AM – 5:00 PM EST)