LEGAL
Terms, Privacy & Shipping Policy
Last updated: January 2025. Please read these terms carefully before using PulsePod's products and services.
AtPulsePod™, we stand behind the build quality and recovery performance of our products. We offer a 30-Day Money-Back Guarantee starting from the date your package is delivered to your address.
Return Eligibility Criteria
To be eligible for a full refund under our 30-day guarantee, your return must meet the following conditions:
Return Window:
Your return request must be submitted via email within 30 days of confirmed package delivery.
Item Condition:
Due to hygiene and safety standards, items must be unused, clean, completely dry, and returned in their original packaging.
Complete Hardware:
Tubs must be returned with all original accessories included (
Inflatable Tub, Insulated Thermal Cover, High-Volume Air Pump, Port Sealing Kits, Drain Assembly, and Travel Carry Bag
).
Please note: Returns received in a wet, soiled, or damaged state due to customer misuse may be subject to a restocking fee or returned to the buyer at their expense.
How to Initiate a Return
Contact Support:
Email
with your
Order Number
and reason for return.
Receive Authorization:
Our customer support team will issue a official
Return Merchandise Authorization (RMA)
along with instructions and the designated return warehouse address.
Ship Your Package:
Pack the tub and all accessories securely in the original packaging. Obtain a valid tracking number from your chosen shipping carrier and email it to our support team so we can monitor arrival.
Note: Customers are responsible for purchasing and providing a trackable return shipping label unless the return is due to a verified manufacturing defect or transit damage.
Refund Processing Timelines
Inspection:
Once your returned package arrives at our warehouse, our quality control team will inspect the item within
2 business days
.
Payout:
Upon inspection approval, your refund will be automatically processed back to your original payment method used at checkout.
Bank Credit:
Refunds typically reflect on your bank account statement within
3 to 5 business days
, depending on your financial institution's processing speed.
Damaged, Defective, or Incorrect Deliveries
We take quality control seriously. If your PulsePod™ arrives with manufacturing defects, seam damage, or missing components:
Notify us within
48 hours of delivery
at
.
Include your
Order Number
and clear photo/video proof of the damage or defect.
Once verified, our team will dispatch an immediate replacement tub or component
100% free of charge
, with zero return shipping cost required on your end.
PulsePod Recovery ("we," "us," or "our") operates this online store and website to provide you with high-performance cold recovery products and related digital services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, browse, make a purchase from, or otherwise interact with us.
By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information that identifies, relates to, or can reasonably be linked to you. We collect the following categories of information:
Contact & Shipping Details:
Your full name, billing address, shipping address, email address, and telephone number.
Transaction & Order Details:
Products viewed, items added to cart, purchase history, returns, exchanges, and order communication history.
Financial & Payment Information:
Payment status, transaction confirmations, and preferred payment methods.
Note: All credit card, debit card, and bank processing details are handled directly by PCI-DSS compliant third-party payment gateways (such as Paystack and Shopify Payments). PulsePod does not collect, store, or process full credit card numbers or raw financial credentials.
Account Credentials:
Username, encrypted password, security questions, and account preferences (if you register an account).
Technical & Usage Data:
IP address, browser type, device information, operating system, network connection, time zone, and how you interact with our website (via cookies and tracking pixels).
2. How We Collect Your Information
Direct Interaction:
Information you provide directly when placing an order, subscribing to our email list, claiming the 21-Day Reset System, or contacting customer support.
Automated Technologies:
Technical data collected automatically as you navigate our site using cookies, web beacons, and local storage.
Third-Party Service Providers:
Information received from our platform host (Shopify), payment gateways (Paystack), analytics providers, and marketing partners.
3. How We Use Your Personal Information
We use your information for legitimate business purposes, including to:
Fulfill & Deliver Orders:
Process payments, send order confirmations, arrange international and local order dispatch with fulfillment providers, and handle returns.
Customer Support:
Respond to inquiries, troubleshoot order issues, and manage warranty or defect claims.
Marketing & Communications:
Send promotional emails, discount offers (such as
COLD10
), product updates, and digital bonus deliverables (such as the 21-Day Morning Reset System). You may opt out of marketing communications at any time.
Fraud Prevention & Security:
Authenticate transactions, detect unauthorized activity, prevent fraudulent purchases, and protect our platform integrity.
Legal Compliance:
Comply with applicable tax laws, financial auditing standards, and valid law enforcement requests.
4. Disclosure of Personal Information
We do not sell your personal information for monetary payment. We share necessary data with trusted service providers to run our store:
Platform & Hosting:
Hosted by
Shopify
, which processes data on our behalf to maintain store infrastructure.
Payment Gateways:
Shared with encrypted payment processors (including
Paystack
) to securely process card payments and prevent fraud.
Fulfillment & Logistics:
Customer names, delivery addresses, and phone numbers are securely transmitted to our logistics and fulfillment partners (including
CJ Dropshipping
and regional courier services) strictly for order delivery.
Marketing & Analytics:
Shared with analytics tools (e.g., Google Analytics, Meta Pixel) to deliver personalized advertising and improve site performance.
5. Cookies & Tracking Technologies
We use cookies to keep track of items in your shopping cart, remember your site preferences, and analyze web traffic. You can control cookie preferences through your web browser settings. We also support the
Global Privacy Control (GPC)
opt-out signal.
6. Your Data Rights & Choices
Depending on where you reside (including under the
GDPR
in Europe, the
CCPA/CPRA
in California/United States, and
POPIA
in South Africa), you may have the following rights regarding your personal data:
Right to Access / Know:
Request a copy of the personal information we hold about you.
Right to Deletion:
Request that we erase your personal data, subject to legal record-retention requirements.
Right to Correction:
Request that we update or fix inaccurate personal information.
Right to Opt-Out:
Opt-out of target marketing communications or data sharing for targeted ads at any time via the unsubscribe link in our emails.
To exercise any of these rights, please contact us at
. We will not discriminate against you for exercising your privacy rights.
7. Children’s Privacy
Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal data from children.
8. International Data Transfers
Your information may be transferred to, stored, and processed outside your country of residence, including in South Africa, the United States, and Asia, where our hosting servers, payment gateways, and fulfillment centers operate. We utilize standard contractual clauses and recognized security mechanisms to safeguard data during international transfers.
9. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a data protection complaint, please contact us:
Email:
Phone:
+1 302-250-6016
Operating Entity:
PulsePod Recovery, The Palms, Cape Town, Western Cape, 7800, South Africa
AtPulsePod™
, we are committed to delivering your recovery equipment quickly, safely, and transparently. All orders are processed and dispatched with end-to-end tracking.
1. Processing & Order Handling
Order Processing Time:
All orders are verified, packed, and handed over to our shipping carriers within
1 to 2 business days
(Monday through Friday, excluding public holidays).
Tracking Activation:
Once dispatched, your automated tracking code will be emailed immediately. Please allow
24 hours
for carrier system scans to reflect initial movement.
2. Shipping Rates & Delivery Timelines
We offer FREE Express Shipping on all orders within the contiguous United States.
Destination - Contiguous United States
Carrier - Standard Express (FedEx / UPS / USPS)
Average Delivery Timeframe - 3 to 7 Business Days
Shipping Cost - FREE
Destination - Alaska, Hawaii & US Territories
Carrier - Regional Express
Average Delivery Timeframe - 7 to 12 Business Days
Destination- International Orders
Carrier- Global Express Courier
Average Delivery Timeframe - 7 to 14 Business Days
Calculated at Checkout
Note: Delivery timeframes are estimates based on standard carrier operations and begin from the date of dispatch, not the order placement date.
3. P.O. Boxes & Address Modification
Physical Address Required:
Due to the size and weight of the PulsePod™ Pro packaging (approx. 30 lbs),
we cannot deliver to standard P.O. Boxes or APO/FPO addresses
. Please provide a valid physical residential or commercial street address at checkout.
Address Changes:
If you need to correct or update your shipping address, please contact
within
12 hours
of placing your order. Once a package enters dispatch or carrier transit, address re-routing cannot be guaranteed.
4. Order Tracking & Status Updates
Every PulsePod™ shipment includes real-time tracking. You can track your shipment by clicking the tracking link provided in your shipping confirmation email or by logging into your account on our website.
5. Delayed, Lost, or Damaged Packages
Unforeseen Carrier Delays:
While over 95% of orders arrive within 3 to 7 business days, external factors such as severe weather, holiday volume spikes, or regional carrier delays may occasionally impact transit times. PulsePod Recovery is not liable for minor carrier-induced delays beyond our reasonable control.
Damaged Upon Arrival:
If your package arrives with severe outer box damage or product defects, please take clear photos/videos and notify us within
48 hours of delivery
at
. We will dispatch a replacement tub immediately at no extra charge.
Stolen Packages ("Marked as Delivered"):
If your tracking status confirms delivery but you cannot locate your package, please check around your premises and consult with neighbors or household members. If still missing, notify our support team within
3 business days
. We will assist in filing an official carrier claim and investigation.
6. Contact Logistics Support
For any questions regarding your order status or shipping updates, reach out to our team:
Customer Support:
Operating Hours:
Monday – Friday (9:00 AM – 5:00 PM EST)
This website is operated byPulsePod Recovery. Throughout the site, the terms "we", "us", and "our" refer to PulsePod Recovery. PulsePod Recovery offers this website, including all information, tools, products, and digital guides available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing a product or digital item from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink.
Section 1 - General Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
You may not use our products or digital content for any illegal, unauthorized, or commercial redistribution purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services and potential cancellation of unfulfilled orders.
Section 2 - Products, Pricing & Payment Terms
Currency & Pricing:
All store pricing is listed and processed in
US Dollars (USD $)
. We reserve the right to adjust product pricing, bundle inclusions, or shipping rates at any time without prior notice.
Payment Processing:
Payments are securely processed via certified PCI-DSS third-party payment gateways (including Paystack and Shopify Payments). By providing card or account details at checkout, you warrant that you are authorized to use the designated payment method.
Order Acceptance:
We reserve the right to refuse or cancel any order placed with us for any reason, including suspected fraudulent activity, stock unavailability, or pricing errors.
Section 3 - Health, Wellness & Medical Disclaimer (Assumption of Risk)
PLEASE READ THIS SECTION CAREFULLY.
Not Medical Advice:
All content, protocols, temperature guides, audio files, and material provided on our website or within the
21-Day Morning Reset System
are for educational, informational, and general fitness purposes only. Nothing contained on our platform constitutes formal medical advice, diagnosis, or treatment.
Inherent Physical Risks:
Cold water immersion and ice bathing involve exposure to extreme water temperatures, which carry significant inherent physical risks—including but not limited to sudden cold shock response, hyperventilation, cardiac arrhythmia, spike in blood pressure, hypothermia, loss of consciousness, tissue damage, or drowning.
Medical Clearance Required:
You should consult with a qualified medical professional or general practitioner before using PulsePod™ products or engaging in cold plunge protocols, especially if you are pregnant, have a history of cardiovascular disease, high or low blood pressure, deep vein thrombosis, epilepsy, Raynaud's syndrome, open wounds, or recent surgery.
Voluntary Participation & Assumption of Risk:
By purchasing and using the PulsePod™ tub or following our cold immersion guides, you voluntarily assume all known and unknown risks associated with cold exposure. PulsePod Recovery accepts zero liability for physical injury, health complications, or death resulting from improper use, excessive plunge duration, unmonitored cold exposure, or disregard for safety precautions.
Section 4 - Equipment Safety, Placement & Water Damage Disclaimer
Proper Assembly & Use:
Users are solely responsible for setting up the PulsePod™ tub on a stable, level, outdoor or water-safe surface capable of supporting its full filled weight (approximately 830 kg / 1830 lbs when filled with water and an adult body).
Property Damage:
PulsePod Recovery is not liable for any direct, indirect, incidental, or consequential property damage—including floor damage, indoor flooding, deck collapse, or mold growth—resulting from tub leaks, overflow, drainage, or improper placement.
Chiller Compatibility:
While the PulsePod™ Pro features standard G1/2" inlet/outlet ports for water chiller connectivity, users are responsible for ensuring any third-party chiller, hose, or electrical appliance connected to the tub meets local electrical safety standards and includes proper Ground Fault Circuit Interrupter (GFCI) protections.
Section 5 - Shipping, Delivery & International Customs
Fulfillment:
Orders are processed and dispatched according to our published Shipping Policy. Average shipping timeframes (typically 3–7 business days) are estimates and not guaranteed delivery dates.
Customs, Taxes & Duties:
For orders shipped internationally, customers are responsible for any local import duties, sales taxes, or customs clearance fees levied by regional customs authorities, unless explicitly collected at checkout.
Section 6 - Digital Products & Intellectual Property
Digital Deliverables:
All bonus audio files, digital protocol matrices, habit trackers, logos, media, graphics, and website text associated with PulsePod™ and the
21-Day Morning Reset System
are the exclusive intellectual property of PulsePod Recovery.
License:
Your purchase or opt-in grants you a single, non-transferable, personal-use license to access and download the digital guides. You may not modify, re-sell, distribute, license, or publish any PulsePod™ digital content or branding without express written consent.
Section 7 - Limitation of Liability & Indemnification
To the maximum extent permitted by law, in no event shall PulsePod Recovery, its directors, officers, employees, affiliates, suppliers, or logistics partners be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, water damage, personal injury, or medical expenses—arising from your use of any product or service procured from our store.
You agree to indemnify, defend, and hold harmless PulsePod Recovery and our parent, subsidiaries, affiliates, and partners from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
Section 8 - Governing Law & Severability
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of
South Africa, without regard to conflict of law principles.
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.
Section 9 - Contact Information
Questions regarding these Terms of Service should be sent to our support team:
Email:
Operating Entity:
PulsePod Recovery, The Palms, Cape Town, Western Cape, 7800, South Africa
